TERMS AND CONDITIONS OF SERVICE

Last Updated: 22 September 2026

1. Introduction and Company Information

These Terms and Conditions (“Terms”) govern your access to and use of this website, as well as the purchase of any goods or services from us. Please read these Terms carefully before using our website or placing an order.

This website is owned and operated by VELORIUM TRADING LIMITED (“we”, “us”, “our”).

Company Name: VELORIUM TRADING LIMITED

Registered Address: 8-505 Office 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

Contact Email:hello@gertour.com

By accessing this website, placing an order, or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all of these Terms, you must not use this website.

2. Governing Law and Jurisdiction

These Terms, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales.

You and VELORIUM TRADING LIMITED agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms. If you are a consumer residing in Scotland or Northern Ireland, you may also bring legal proceedings in your local courts.

3. Eligibility and Account Registration

To purchase goods on this website, you must be at least 18 years old or have the permission of a parent or legal guardian.

When creating an account or placing an order, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.

4. Product Descriptions and Pricing

Product Descriptions: We make every effort to describe and display our products accurately. However, we do not warrant that product descriptions, colors, specifications, or other content on the website are completely error-free, as visual representation may vary depending on screen settings.

Pricing: All prices displayed on our website are in British Pounds Sterling (£ GBP) and include UK Value Added Tax (VAT) where applicable, unless otherwise stated.

Delivery Fees: Delivery charges are not included in the product prices and will be clearly calculated and presented during checkout prior to order submission.

Price Errors: Prices are subject to change without notice. In the event of a clear pricing error on the website, we reserve the right to cancel any orders placed at the incorrect price before dispatch.

5. Orders and Contract Formation

Order Submission: Submitting an order through our website constitutes an offer by you to purchase the selected goods under these Terms.

Order Acknowledgment: After placing an order, you will receive an automated email acknowledging receipt of your order (“Order Acknowledgment”). This email does not constitute acceptance of your order.

Contract Formation: A legally binding sales contract is formed only when we send you an explicit email confirming that your order has been dispatched (“Dispatch Confirmation”).

Order Refusal: We reserve the right to decline or cancel any order prior to dispatch for reasons such as product unavailability, payment failure, or suspected fraud.

6. Payment Terms

Accepted Payment Methods: Payment must be made in full at the time of order placement. We accept Visa, Mastercard and PayPal.

Payment Processing: All transactions are processed through secure payment gateways. Payment card details are subject to validation checks and authorization by your card issuer. If authorization is declined, we will not be held liable for any delay or non-delivery.

7. Delivery and Transfer of Risk

Delivery Address: Products will be delivered to the delivery address provided at checkout. Please ensure your address details are accurate.

Delivery Estimates: Delivery timeframes are estimates only and do not constitute guaranteed delivery dates. We are not liable for delays caused by logistics providers or events outside our reasonable control (force majeure).

Risk and Title: Risk of loss or damage to the goods passes to you upon physical delivery to the designated address. Title and ownership of the goods pass to you upon receipt of full payment, including delivery charges.

8. Consumer Right of Cancellation (14-Day Cooling-Off Period)

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumer buyers have the right to cancel their contract without giving any reason within a 14-day statutory cooling-off period.

Cancellation Window: The cancellation period expires 14 calendar days from the day you (or a designated third party) take physical possession of the goods.

Exercising Cancellation: To exercise your right to cancel, you must inform us via a clear written statement (e.g., by emailing hello@gertour.com).

Returns: You must return the items to our specified return address within 14 days of notifying us of your cancellation.

Return Shipping Costs: You are responsible for paying the direct shipping costs of returning the items, unless the goods were faulty or delivered in error.

Condition of Returned Items: Returned items must be unused, unworn, in their original condition, and in original packaging with all tags attached. Deductions may be made from your refund if the value of the goods has been diminished through unnecessary handling.

Exemptions: The right of cancellation does not apply to:

• Custom-made, bespoke, or personalized items.
• Sealed items unsealed after delivery that are unsuitable for return due to health protection or hygiene reasons (e.g., underwear, swimwear).

9. Faulty or Non-Conforming Goods

Under the UK Consumer Rights Act 2015, we are legally obligated to supply goods that are of satisfactory quality, fit for purpose, and as described.

Within 30 Days: If your goods are defective or misdescribed upon receipt, you have an immediate legal right to reject them and receive a full refund within 30 days of delivery.

Within 6 Months: If a fault arises within 6 months of delivery and cannot be repaired or replaced, you may be entitled to a full or partial refund.

10. Intellectual Property Rights

All content on this website—including text, graphics, logos, trademarks, images, audio clips, digital downloads, and software—is the property of VELORIUM TRADING LIMITED or its content suppliers and is protected by UK and international intellectual property laws. Reproduction, distribution, or commercial exploitation without our prior written consent is strictly prohibited.

11. Limitation of Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable UK law.

We provide products solely for domestic and private consumer use. We are not liable for any business loss, including loss of profits, loss of revenue, business interruption, or loss of business opportunity.

12. Privacy and Data Protection

We collect and process your personal data in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For details on how we store, process, and protect your personal information, please refer to our privacy.

13. Severability and Modifications

Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall remain enforceable to the fullest extent permitted by law, and the remaining portions shall remain in full force and effect.

Modifications: We reserve the right to revise or update these Terms at any time. Updated versions will be posted directly to this webpage with a revised “Last Updated” date.

14. Contact Information

For any legal notices, questions, or customer service inquiries regarding these Terms, please contact us at:

Company Name: VELORIUM TRADING LIMITED

Registered Address: 8-505 Office 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

Email: hello@gertour.com

Telephone:+44 7937820782